ThinkStack Recruitment

Last updated: 2026-06-28

CV-Polish: Quality Bar, Refund & Complaint Policy

Effective for the ThinkStack Recruitment €29 EUR automated self-serve CV-polish service.

What you pay for

For €29 EUR (or the checkout equivalent in your billing currency, single transaction via Stripe), you receive all of the following for one target role:

  1. ATS-clean polished CV (PDF + editable .docx) - reformatted to pass common applicant-tracking systems, free of layout pitfalls (tables in headers, text in images, non-standard fonts), and copy-edited for clarity and grammar.
  2. Role-tailored cover letter (PDF + .docx) - written against the specific role or role family you nominate at intake. One target role per order.

We deliver in English only. Other languages are not in scope for this service.

Delivery timing

We aim to deliver within 48 hours after details are complete.

For this service, details are complete when we have your uploaded CV, target role brief, and any follow-up answers reasonably needed to tailor the documents. If we need clarifications, the 48-hour delivery window starts once those answers are in.

The quality bar we hold ourselves to

We will not mark an order as delivered unless:

  • The polished CV opens correctly in Word, Google Docs, and a standard PDF reader, with no broken formatting.
  • The CV passes our internal ATS lint pass (no text-in-image, no tables in headers, standard fonts, parseable section headings).
  • The cover letter references the specific role/employer brief you supplied - no generic templates.

If any of the above is missed, you do not need to argue your case. Email us within 14 days of delivery and we will either issue a full refund under this policy or, if you prefer, process one of your included amendments.

Refund policy

14-day, no-questions-asked full refund. If you are unhappy with the polish for any reason, email info@thinkstack.ie within 14 calendar days of delivery and we will refund the full €29 EUR to your original Stripe payment method within 5 business days.

You do not need to justify the refund. You do not need to return the files. We log the reason (if you give one) only to improve the service.

Exclusions. The 14-day window starts at delivery of the polished CV + cover letter.

Chargebacks. If you initiate a Stripe chargeback before contacting us, we will not contest a chargeback raised within the 14-day window. After 14 days we reserve the right to dispute.

Complaints and amendments

Each order includes two free amendments after delivery. To request one, reply to your delivery email or email info@thinkstack.ie from the address used on your order.

Complaint or refund requests should also be sent to info@thinkstack.ie. We handle them through the ThinkStack Recruitment support queue tied to your order record.

If you ask for a refund inside the 14-day window, the refund path takes priority over any further amendment work unless you explicitly ask us to continue revising.

How refunds are handled internally (SOP)

This section is published for transparency. It is the operating procedure ThinkStack Recruitment follows.

  1. Inbox. All refund, complaint, and amendment requests land in info@thinkstack.ie or your order email thread and enter the TSR support queue.
  2. Decision path. Refunds inside the 14-day window are pre-authorised under this policy and can be processed without asking you for further justification. Requests outside that window, or non-standard exceptions, go to internal review.
  3. Execution. Refunds are issued in Stripe against the original charge. No store credit, no vouchers - money back to the original payment method.
  4. Logging. Every refund is logged with: order ID, customer email, refund amount, reason (free text, optional), request date, refund date, and the internal operator record. The log is reviewed weekly.
  5. Order linkage. Support replies are matched to your order using the email address and order thread so refund or amendment work stays tied to the correct order record.

Contact

Last updated: 2026-06-28. We will version-bump this policy on any material change and keep prior versions linked from the page footer.